FAQ

◦ Currently, we don't ship internationally, but we are working on expanding this to more countries.

◦ We are pleased to announce that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you pay no shipping costs.

◦ Once your order has been shipped, you will receive a confirmation
email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number on the following page:

[INSERT TRACKING PAGE]

◦ Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new items right away!

◦ You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which you can find in the footer of our website. If you wish to request a return, simply send us an email. Our team is ready to assist you and guide you through the return process.

◦ Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide a suitable solution.

◦ You can exchange items by returning them according to our return procedure and placing a new order for the desired item.

To initiate this, please email us at support@lost-division.com

◦ If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

◦ Enter your discount code in the designated field during the checkout process. The discount will be automatically applied to your total amount.

◦ We accept various payment methods, including [ADD YOUR SHOP'S PAYMENT METHODS]. You can view the available options during the checkout process.

◦ Consult our size chart on the product page to find the right size for your body type. If you’re unsure, please contact us for advice.

◦ We offer gift cards. To order one, please send an email to: support@lost-division.com

◦ You can sign up for our newsletter by entering your email address in the sign-up field at the bottom of the page. You’ll receive updates on new products and exclusive offers.

◦ We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.