Shipping Policy

What is the delivery time?

The delivery time consists of two phases:

1. Processing time
Within 1–3 business days of placing your order, it will be reviewed, approved, and packed. The package will then be prepared for shipment.

2. Delivery time
5–10 business days, shipping is handled by South Africa Post Office.
All shipping times exclude any potential customs delays. During busy periods such as Christmas, Black Friday, and New Year’s, deliveries may take longer.

How much does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.

Where is my package?
After shipment, the customer receives an email with a tracking number.
The order can be tracked via the tracking page on our website. To do this, click on “track your order” in the main menu on our website.
For logistical reasons, the order may be shipped in multiple partial shipments.

My tracking number isn’t working
It may take up to 5 business days for tracking information to be updated. If the tracking still shows no information after a few days, please contact customer service.